After-Sales Service Policy

 

Warranty & Technical Support

 

At Dongguan Vision Electronics Co., Ltd., customer satisfaction and product reliability are our top priorities. We are committed to providing professional after-sales support and technical assistance for all Head-Mounted Display products and related accessories.

 

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1. Warranty Period

 

All products manufactured by Dongguan Vision Electronics are covered by a limited warranty period of:

 

12 Months Warranty from the date of After purchase unless otherwise agreed in writing.

 

The warranty covers manufacturing defects in materials and workmanship under normal use and operating conditions.

 

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2. Warranty Coverage

 

The warranty includes:

 

* Manufacturing defects

* Hardware malfunction under normal use

* Functional failures caused by component defects

* Quality issues verified by our technical team

 

For confirmed quality-related issues, we may provide:

 

* Product repair services

* Technical support and troubleshooting assistance

 

The final solution will be determined based on the nature of the issue.

 

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3. Warranty Exclusions

 

The warranty does not cover:

 

* Damage caused by improper use

* Accidental damage or misuse

* Unauthorized modifications or repairs

* Physical damage caused by transportation after delivery

* Normal wear and tear

* Damage caused by water, fire, or natural disasters

* Damage caused by improper storage or handling

 

Consumable accessories may be excluded from warranty coverage unless a manufacturing defect is confirmed.

 

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4. Technical Support

 

Our technical support team is available to assist customers with:

 

* Product setup guidance

* Compatibility questions

* Firmware support

* Product troubleshooting

* OEM & ODM project assistance

* Product maintenance recommendations

 

Support is provided through email and online communication channels.

 

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5. OEM & ODM Projects

 

For OEM and ODM projects, warranty terms may be adjusted according to project requirements and contractual agreements.

 

Specific warranty conditions will be defined in the relevant sales agreement or manufacturing contract.

 

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6. Customer Commitment

 

Dongguan Vision Electronics is dedicated to building long-term partnerships through reliable products, responsive service, and continuous technical support.

 

We strive to provide timely solutions and ensure a positive customer experience throughout the entire product lifecycle.

 

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Contact Support

 

For technical assistance or warranty inquiries, please contact our support team:

 

Dongguan Vision Electronics Co., Ltd.

 

Email: sales@vxiontec.com

 

We will respond to inquiries as quickly as possible and work closely with you to resolve any product-related issues.